Overview

Thank you for visiting Tarien’s Realm known as Tarien van Tonder.

This Shipping Policy outlines how physical products are delivered, how digital products are fulfilled, and what customers can expect when purchasing through this website.

Digital Products

Digital products are delivered electronically and do not require shipping.

This includes, but is not limited to:

• Digital books (eBooks)
• Downloadable resources
• Design templates
• Digital artwork
• Graphics and creative assets

Once payment has been successfully processed, digital products will be delivered via download, email, or the relevant platform through which the product was purchased.

Please ensure your email address is entered correctly at checkout.

Tarien van Tonder is not responsible for delivery issues caused by incorrect email addresses supplied by the customer.

South African Paperback Orders

Physical paperback books purchased directly through Tarien’s Realm are currently available to customers within South Africa.

Orders may be shipped using:

• PUDO
• The Courier Guy
• Local courier partners
• Other reputable courier services as required

The shipping provider used may vary depending on location, parcel size, service availability, and delivery requirements.

Processing Times

Paperback orders are typically processed within 2–7 business days.

Processing times may vary during:

• New release periods
• Promotional events
• Public holidays
• High-volume order periods

Customers will be notified if significant delays occur.

Delivery Times

Estimated delivery times are provided as guidelines only and cannot be guaranteed.

Delivery times may vary depending on:

• Customer location
• Courier schedules
• Weather conditions
• Public holidays
• Service interruptions
• Circumstances beyond our control

Once an order has been handed to a courier service, delivery timelines become the responsibility of the courier provider.

Shipping Costs

Shipping costs are calculated at checkout where applicable and may vary depending on:

• Delivery location
• Package size and weight
• Shipping method selected

Any applicable shipping fees will be displayed before payment is completed.

Tracking Information

Where tracking is available, customers will receive tracking details once their order has been dispatched.

Tracking information is supplied by the relevant courier service and may not update immediately.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

Tarien’s Realm is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Damaged or Lost Parcels

If a physical order arrives damaged, please contact us within 7 days of delivery and provide photographs of the damage where possible.

If a parcel appears to be lost in transit, please contact us so we can assist in liaising with the courier service.

Resolution times may vary depending on the courier’s investigation process.

International Shipping

Unless otherwise stated, physical products are currently only shipped within South Africa.

Customers outside South Africa may purchase available digital products or books through approved third-party retailers.

Third-Party Retailers & Websites

Tarien van Tonder may provide links to third-party retailers and marketplaces including, but not limited to:

• Amazon
• Barnes & Noble
• Kobo
• Apple Books
• Etsy
• Other authorised retailers

Purchases made through third-party websites are governed by the shipping, delivery, refund, and customer service policies of those retailers.

Tarien van Tonder is not responsible for:

• Shipping times provided by third-party retailers
• Delivery issues relating to third-party orders
• Lost or damaged parcels shipped by third parties
• Third-party refund or exchange decisions

Customers should review the retailer’s policies before completing a purchase.

Contact Us

For shipping enquiries, please contact us.

Policy Updates

This Shipping Policy may be updated from time to time. Any changes will be posted on this page.